Delivery and Returns

UK Small Item Delivery: Deliveries take 3 to 5 working days and are dispatched through Royal Mail (delivery time maybe extended over weekends & bank holidays). 
£2.50

UK Standard Delivery: Deliveries take 3 to 5 working days and are dispatched through Royal Mail (delivery time maybe extended over weekends & bank holidays).
£4.00

UK Heavy Goods Delivery: Deliveries take 2 to 6 working days and are dispatched through UPS (delivery time maybe extended over weekends & bank holidays). 
£10.00 - £16.00

Delivery outside the UK: We are currently unable to dispatch goods outside of the UK


Returns: You can return items within 14 days of receiving your order, you will be responsible for the cost of returning the goods to us. Don't forget to keep a proof of postage or your tracking number. Sales items will only have credit notes issued if it is a change of mind. If you are wishing to return PowerWave bags and the box has been opened and bag has been used, unfortunately no refunds or credit notes will be issued due to hygiene reasons.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Our returns policy does not affect your statutory rights.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then a cheque will be raised to the address on the order.

Please allow up to 10 working days for your parcel to be returned to us. We'll email you as soon as we have processed your return.

Please feel free to contact us if you have any queries on returning your items to info@powerwave.tv

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